Return & Refund Policy

Last updated: 02/10/2026

At The Joyful List, we want you to feel comfortable with your purchase. This policy explains returns and refunds for orders delivered within the United States.

For assistance, contact info.thejoyfullist@gmail.com.

1. Return window

You may request a return within 14 calendar days of receiving your order.

For change-of-mind returns, items must be unused, unworn, unwashed and complete, with any original tags attached. Please include the original packaging where reasonably possible.

Advent calendars must have all calendar compartments unopened to qualify for a change-of-mind return.

These conditions do not limit your rights if an item is damaged, defective or incorrect.

2. How to request a return

Email info.thejoyfullist@gmail.com with:

• Your order number or other proof of purchase.

• The item you would like to return.

• A brief explanation of your request.

We will review your request and provide return instructions. Please contact us before sending anything back so we can confirm the correct destination.

Return destination: [FULL RETURN ADDRESS, INCLUDING COUNTRY].

If this destination is outside the United States, international return shipping will be required.

Please send eligible returns within 14 calendar days of receiving our return instructions. Your initial request date determines whether you contacted us within the 14-day return window.

Do not use the address on the original shipping label unless we confirm that it is the correct return address. We recommend using a tracked service and keeping your proof of postage.

3. Return shipping and fees

For change-of-mind returns, you are responsible for return shipping costs. Original delivery charges are not refundable, except where required by law.

We do not charge a restocking fee. If your order included free shipping, we will not deduct an undisclosed outbound shipping charge from your refund.

If your item arrives damaged, defective or incorrect, we will arrange or cover any return shipping needed to resolve the issue. Please contact us before paying for return postage.

4. Damaged, defective or incorrect items

Please contact us as soon as you discover a problem. Include your order number, a description of the issue and, where possible, clear photos of the item and packaging.

We will review the issue and arrange an appropriate solution, such as a replacement or refund, in accordance with your applicable rights.

The change-of-mind conditions and exclusions in this policy do not remove your legal rights concerning damaged, defective or incorrectly supplied goods.

5. Refunds

We will inspect your return and issue any refund due within 5 business days of receiving it. If we cannot accept the return, we will explain the reason.

Refunds are issued to the original payment method and reflect the amount actually paid for the returned items, including applicable sales tax. Delivery charges are handled as described above.

If we confirm that a return is unnecessary, we will issue the refund within 5 business days of that confirmation. Any shorter deadline required by law takes priority.

Your bank or payment provider may need additional time to display the refund.

6. Sale items and exchanges

Discounted items are eligible for returns under the same conditions as full-price items, unless clearly marked Final Sale before purchase.

Final Sale exclusions apply only to change-of-mind returns and do not affect your rights concerning faulty or incorrectly supplied goods.

To request a different item, contact us first. We will explain the available return and replacement options.

7. Cancellations and shipping delays

Contact us as soon as possible if you wish to cancel your order. Once an order has shipped, we may be unable to stop delivery, and the applicable return process will apply.

If we cannot ship within the promised timeframe, we will notify you and offer the choice of agreeing to a revised shipment date or canceling the unshipped items for a full refund.

Refunds required because of canceled, unshipped orders will be issued within 7 business days of cancellation, or sooner where required by law.

8. Your rights and contact details

This policy does not exclude or limit any mandatory consumer rights under applicable law.

Store: The Joyful List
Email: info.thejoyfullist@gmail.com